Shipping policy

Processing Time

All orders are processed within 1-3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.

 

Shipping Time

We ship to the United States from our fulfillment partners' warehouses. Estimated delivery time is 7-15 business days after processing, depending on your location and the shipping method selected at checkout. Delivery times are estimates and are not guaranteed — occasional delays due to customs processing, high demand, or carrier issues can occur.

 

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address. We may occasionally offer free shipping promotions on qualifying orders.

 

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package.

 

Customs, Duties, and Taxes

Any customs fees, import duties, or taxes charged by your country are the responsibility of the customer and are not included in the item price or shipping cost.

 

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at deniserpent@gmail.com and we will help locate your package or arrange a resolution.

 

Questions

If you have any questions about your shipment, reach out to us anytime at deniserpent@gmail.com.